Warranty and Returns

In general, Flight Sunglasses will assist as best as we can if you have a problem.  General warranty issues will usually be handled directly by the manufacturer.

BASIC WARRANTY INFORMATION

Most of our brands have 2-year limited warranties against manufacturer defects. Many of them have exceptional extended warranty programs like lifetime nose pads (Maui Jim), Lifetime frame Soldered Joints (Randolph), Life Time Frame (Costa). Please review each brand to find warranty details.

Specific Brand Warranty Details (taken from Brand Websites)

 

GENERAL PRESCRIPTION WARRANTY

All brands and companies are fairly standard in the eyewear industry. Most have a 2-year warranty against defects and a one year scratch warranty. Most have free redo capability for adjustments, lab/Doctor errors and have non-adapt policies. Please consult us or check each manufacturer's website for more details. 

All Prescription lenses are custom made for you and are billed prior to processing.  If you need to change your order, please contact us immediately. If the lenses have been started, there can be a 50% charge for cancellations or changes.

 

Serengeti & Maui Jim

All of our Serengeti sunglasses have 2-year limited warranty supplied by Serengeti. 
Serengeti Limited Warranty
Serengeti Repair Services, replacement lenses and parts

All Maui Jim Sunglasses have a 2-year warranty for the original purchaser from date of purchase supplied by Maui Jim. Nose pads and temples are free from Maui Jim directly as long as the parts are available. 
Maui Jim Warranty & Servicing Information 

 

Prescription Serengeti Sunglasses: All Serengeti Prescription lenses are custom made for you and are billed prior to processing.  If you need to change your order please contact us immediately.  "Redo's" will be done according to our guidelines below.

Return Policy and Procedures

In general, standard sunglasses you buy from us can be returned within 14 days for a full refund of the cost of the sunglasses (minus shipping and handling outside the continental USA). This excludes special order items or customized sunglasses.  Details and exceptions can be found in the Returns policy page.

Incorrect or Damaged Sunglasses: If you received a shipment with incorrect or damaged merchandise, please contact us via our contact page or by email at flightsunglasses@gmail.com and we will contact you and take care of your issue immediately.

Returning Items: If you need to return an item to us, use our return contact page and provide the information below. Please state “return item” in the beginning of your message. Otherwise email the following information to flightsunglasses@gmail.com (subject: “return item”) and we will contact you immediately.

Required Return Information

  1. First Name, Last Name (from purchase)
  2. Order # if applicable
  3. Contact number
  4. Email address
  5. Location where item was purchased or via website
  6. List of item(s) to be returned (name & Model #)
  7. Can this item be exchanged? Yes/No
  8. Reason for return/comment

Our Return Address:

Flight Sunglasses
24 North Beaver Street
York, PA 17401

(717) 288-7727