Flight Sunglasses will assist as best as we can if you have a problem. General warranty issues will usually be handled directly by the manufacturer.
RETURN POLICY & PROCEDURES
In general, standard sunglasses can be returned within 14 days for a full refund of the cost of the sunglasses only. We minus any shipping & handling outside the continental USA. This excludes special order items or customized sunglasses. Details and exceptions can be found in the Returns policy page.
Incorrect or Damaged Sunglasses: If you received a shipment with incorrect or damaged merchandise, please contact us via our contact page or by email at email@example.com and we will contact you and take care of your issue immediately.
Returning Items: If you need to return an item to us, please provide the information below via email to firstname.lastname@example.org (subject: “return item”). If you have any questions, please contact us.Required Return Information
Send Returns to:
24 North Beaver Street
York, PA 17401
Phone: (717) 288-7727
BASIC WARRANTY INFORMATION
Most of our brands have 2-year limited warranties against manufacturer defects. Many of them have exceptional extended warranty programs like lifetime nose pads (Maui Jim), Lifetime frame Soldered Joints (Randolph), Life Time Frame (Costa). Please review each brand to find warranty details.
Specific Brand Warranty Details (taken from Brand Websites)
GENERAL PRESCRIPTION WARRANTY
All brands and companies are fairly standard in the eyewear industry. Most have a 2-year warranty against defects and a one year scratch warranty. Most have free redo capability for adjustments, lab/Doctor errors and have non-adapt policies. Please consult us or check each manufacturer's website for more details.
All Prescription lenses are custom made for you and are billed prior to processing. If you need to change your order, please contact us immediately. If the lenses have been started, there can be a 50% charge for cancellations or changes.
Serengeti & Maui Jim
All of our Serengeti sunglasses have 2-year limited warranty supplied by Serengeti.
Serengeti Limited Warranty
Serengeti Repair Services, replacement lenses and parts
Prescription Serengeti Sunglasses: All Serengeti Prescription lenses are custom made for you and are billed prior to processing. If you need to change your order please contact us immediately. "Redo's" will be done according to our guidelines below.