Our Return Policy
If you need to return your sunglasses, please, please notify Flight Sunglasses within 14 days of receipt. This can be done via email or call 717 288-7727. Returns will be accepted only if all required return information has been sent (return contact form).
General Return Policy:
- Items must be in new condition.
- Item must be returned within fourteen (14) days of receipt unless otherwise noted below.
- All returns should include your name and order number
- All returns must contain the original manufacturer boxes and manufacturer packing materials.
- This includes original UPC codes on the manufacturer boxes, warranty cards and other accessories and documentation that was originally provided by the manufacturer.
- Items Damaged in Transit: All damage claims must be reported to us within 7 days of receiving the merchandise. Please save all of the shipping boxes if the item(s) were damaged in shipping. Depending on the carrier used (UPS, FEDEX, or USPS) A company rep may come out to inspect the merchandise and the boxes in which they were shipped.
- Please call or email our customer service department for any Damaged / Defective items and we will work to make sure the problem is promptly resolved.
- You are responsible for the return shipping unless the item is damaged or defective.
- Items returned that are not in the original manufacturer packaging are subject to a 25% restocking fee.
- Please allow approximately 7 business days for your return to be processed once it has arrived at the warehouse.
Category Specific Return Policy:
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PRESCRIPTIONS: See warranty and returns for details.
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CLOSEOUTS: Closeout sunglasses listed as "all sales final" and cannot be returned under any circumstance. Any defects should be directed to the manufacturer under warranty service.
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SPECIAL/CUSTOM ORDER: Sunglasses specifically noted as "Special or Custom Order" cannot be returned for full credit unless authorized. Subject to 30% restocking Fee.
Receiving your Refund, Shipping labels When the item is returned in its original condition with all original packaging, your credit card will be credited for the price of the purchase and any taxes, excluding shipping costs and re-stocking fees as specified above. There will be no shipping charges for returns to Flight Sunglasses due to error/incorrect order. Return charges will be waived and a prepaid label will be emailed to you on request.
Ship to: Flight Sunglasses, 24 North Beaver St., York, PA 17403
If you have questions on the return policy, please use our contact page or email us at flightsunglasses@gmail.com and we contact you as soon as possible.
